Terms and Conditions
Welcome to Lustraa Luxe and our website, https://www.lustraaluxe.com/ (the “Site”), operated by Lustraa Luxe (“Lustraa Luxe,” “we,” “our,” or “us”). Our mission is to bring you elegant, highquality fine jewelry and modern luxury pieces (the “Products”). By visiting or using our Site, you agree to comply with the Terms & Conditions (the “Terms”) described below.
If you are using this Site on behalf of a company, organization, or any other business entity (your “Organization”), the term “you” also includes that Organization. In such cases, you confirm that all information submitted to us on behalf of your organization is complete, accurate, and truthful.
While we take great pride in offering beautifully crafted jewelry and ensuring smooth delivery, our legal team requires that you carefully read and understand these Terms, as they govern your use of our Site as well as all orders, returns, and related interactions.
Eligibility
You must be 18 years of age or older to use this Site. By browsing, purchasing from, or otherwise engaging with our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using the Site.
Modifications to These Terms
As we work to improve our jewelry collections and the overall experience on our website, we may revise or update these Terms from time to time to reflect those changes. Any modifications will take effect immediately once they are published on the Site or communicated to you through other means. We encourage you to review these Terms periodically, as continued use of the Site after any updates signifies your agreement to the revised Terms.
Use of the Site
This website is intended to help you explore our jewelry collections, learn more about our
products, and make secure purchases or returns. Subject to your compliance with these Terms, our Privacy Policy, and our shipping and returns guidelines (collectively referred to as the “Lustraa Luxe Policies”), we grant you a limited, non-exclusive, and non-transferable license to access and use the Site solely for browsing, purchasing, or otherwise engaging with our products. Creating an account (“Account”) may be required to place an order or access certain features. Any use of the Site or its content beyond what is explicitly permitted in these Terms is strictly prohibited.
Creating an Account does not create any form of partnership, agency, or professional relationship between you and Lustraa Luxe. When you register for an Account, we may collect specific personal and payment information. To understand how we handle, store, and protect this data, please review our Privacy Policy, which forms an integral part of these Terms. We strongly encourage you to familiarize yourself with our data protection practices.
You are solely responsible for maintaining the confidentiality of your Account details and
password, as well as for any actions taken through your Account. Lustraa Luxe will not be held responsible for any loss or damage resulting from unauthorized access or misuse of your Account. You must be at least 18 years old to register or make purchases on our Site, and you may not use another person’s Account without explicit permission. We reserve the right to suspend, restrict, or terminate your Account, cancel orders, or limit your access to any part of the Site at our discretion, with or without prior notice.
Automated access to the Site or extraction of its content using bots, scrapers, or similar tools is strictly forbidden. Furthermore, you agree not to remove, modify, or obscure any trademarks, copyright notices, author credits, or other legal identifiers appearing on the Site or its content.
Electronic Communications
By using our website and providing your contact information, you consent to receive electronic communications from Lustraa Luxe, including emails about our products, services, promotions, and updates. You can choose to stop receiving marketing communications at any time by clicking the “unsubscribe” link provided in our emails or by contacting us directly. Please note that even after opting out of promotional emails, you may still receive transactional or service-related messages regarding your orders or account activity.
Privacy Policy
Any personal information you provide to us—or that we collect while you use our Site—is handled in accordance with our Privacy Policy, which forms an essential part of these Terms. The Privacy Policy explains how we collect, use, store, and protect your information. We encourage you to review it carefully to understand our privacy practices and how we safeguard your data.
Content Ownership and Use
You acknowledge and agree that all materials available on the Lustraa Luxe website— including but not limited to text, graphics, product imagery, videos, audio clips, logos, software, data compilations, and overall site design (collectively referred to as the “Content”)—are either owned by Lustraa Luxe or used under appropriate licenses. All rights, titles, and interests in the Content and the Site are protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, modify, distribute, or otherwise exploit any part of the Content without our prior written consent.
Returns, Refunds & Exchanges
We want you to love your jewelry from Lustraa Luxe as much as we love creating it. If, for any reason, you are not completely satisfied with your purchase, you may request a return or exchange within our eligible time frame.
To begin a return or exchange, please contact us at support@lustraaluxe.com with your order details, and our team will guide you through the process. Please note that we do not assume ownership of any returned items until they are safely received and inspected by our team.
In certain cases, at our discretion, we may choose to issue a refund or send a replacement without requiring the original item to be returned. In such situations, ownership of the refunded or replaced product will remain with you.
We aim to process all approved returns and refunds as promptly as possible—typically within 7–10 business days of receiving the item. However, depending on your payment provider, please allow up to 6–8 weeks for the refund to reflect in your account.
All items must be returned in their original condition, unworn and undamaged, with all packaging, certificates, and tags intact. Customized, engraved, or personalized pieces may not be eligible for return or exchange, unless the item arrives damaged or defective.
For more information, please review our full Return & Exchange Policy or contact our customer support team for assistance.
Pricing and Payment
Pricing: All prices on the Lustraa Luxe website are listed in Indian Rupees (INR) and include
applicable taxes. While we make every effort to ensure that prices are accurate, occasional errors may occur. In the event that the price of a product you have ordered is incorrect, we will notify you promptly and provide you the option to either reconfirm your order at the correct price or cancel it.
Please note that prices of jewelry may vary from time to time due to changes in metal rates or other market factors. Lustraa Luxe reserves the right to adjust prices accordingly, and the price at the time of order confirmation will be considered final.
We accept payments through secure online methods, including credit and debit cards, net banking, UPI, PayPal, Payoneer, and other trusted payment gateways. Orders will be processed only after full payment has been successfully received. By completing a purchase, you confirm that you are authorized to use the selected payment method.
Product Descriptions
We strive to provide clear and detailed descriptions of all our jewelry, including materials, design, and dimensions. However, slight variations in weight may occur due to the handcrafted nature of our products. While we aim for accuracy, we cannot guarantee that every description is completely precise, current, or free from errors.
Linked Sites
Our website may contain links to third-party websites that are not controlled or maintained by Lustraa Luxe. We do not endorse, sponsor, or assume responsibility for the content, accuracy, availability, or practices of these external sites. Any interaction with or access to third-party websites is entirely at your own risk. We disclaim any liability for purchases, services, donations, or other actions taken on these external websites. When using such sites, you are subject to their terms and conditions, and Lustraa Luxe is not responsible for any outcomes resulting from your use of those websites. By clicking these links, you agree not to hold Lustraa Luxe liable for any claims arising from your engagement with third-party sites.
Links to the Site
You may not :
1. “Frame” or embed our website or its content within another website, application, or
interface that includes unrelated material without prior written permission.
2. Link to our website or content in a manner that could damage the reputation of Lustraa
Luxe or its affiliates.
3. Suggest or imply any partnership, sponsorship, or special relationship between Lustraa
Luxe and any third party without express authorization.
4. Use the Lustraa Luxe name, logo in meta tags, keywords, or hidden text for purposes such as affiliate marketing or other commercial gain without written consent.
SMS Marketing
By opting in to receive marketing text messages from Lustraa Luxe, you provide your express consent to receive recurring promotional messages through an automated system. These messages may include reminders, offers, or updates, and the frequency may vary. Participation is optional and not required to complete a purchase.
You can unsubscribe at any time by replying “STOP” to any message. For assistance, reply
“HELP” or contact us at support@lustraaluxe.com. Standard messaging and data rates may apply, depending on your mobile carrier and plan. We are not responsible for any charges incurred or for issues related to message delivery, network delays, or carrier limitations. Text messaging services are provided “AS IS”, and information such as your phone number, carrier, and message history may be used in accordance with our Privacy Policy. If your phone number changes, it is your responsibility to update your account to prevent messages being sent to the new owner.
Disclaimer
While we strive to provide accurate, current, and reliable information, content, and services on our website, your use of the Site and any materials, products, or services obtained through it is entirely at your own risk. Lustraa Luxe does not guarantee any specific outcome or result from using the Site, nor does it promise that any product or service will be obtained as a result of your use.
You are responsible for ensuring that any content, information, or materials you submit to or access through the Site are:
1. Accurate, complete, up-to-date, and suitable for your intended purpose; and
2. Free from viruses, malware, or other harmful code.
By using our Site, you acknowledge and accept these risks and agree that Lustraa Luxe is not liable for any loss, damage, or consequences arising from your use of the Site or linked services.
Contact Us
If you have any questions, concerns, or requests regarding these Terms, our Privacy Policy, or any of our data practices, please feel free to contact us:
Email: support@lustraaluxe.com
Phone: +91 93132 52500
Address: 411, Lustraa luxe , radhika optima , yamuna chowk , motavaracha , surat , gujrat , india.
Our team is happy to assist you with any inquiries or support you may need regarding your orders,
account, or our services.