Are lab grown diamonds as durable as natural diamonds?

Yes! Lab grown diamonds are just as durable as natural diamonds as they have the
same chemical, physical and optical properties as that of a natural diamond. They
weigh a 10 on the Mohs scale.

What metal options and color choices do you offer for your jewelry?

At Lustraa Luxe, we offer our jewelry in 10k, 14kt and 18kt white gold, yellow gold, and
rose gold as well as in 925 sterling silver.

Are all your diamonds certified?

Yes, all diamonds on our website are certified by trusted diamond grading institutions
such as IGI and GIA.

Can I customize my own jewelry?

Yes you can! You can choose to either create your own ring, earrings or pendant by
choosing from hundreds of designs and thousands of certified lab diamonds on our
website, or you can choose to work with one of our expert designers to make your
unique piece come to life. Start designing your customization page now!

Is your jewelry hypoallergenic and suitable for sensitive skin?

Yes, all our jewelry is made using the highest-quality materials that are skin-safe. We
ensure that our jewelry is irritation-free and comfortable, even for those with sensitive
skin.

How are the jewelry pieces packed ?

All our products come in an exclusive, branded box designed to keep your jewelry
secure. Each purchase includes a microfiber cleaning cloth for effortless maintenance.
Our packaging reflects our commitment to sustainability, aligning with our vision for a
friendlier tomorrow.

Do you offer free shipping?

Yes! We offer free standard shipping worldwide. Tracking information is
provided for every shipment.

How long does production take?

Most orders require 3–5 business days for production, excluding weekends
and public holidays. Custom orders may take longer depending on the
complexity of the design.

How long does standard shipping take?

Standard shipping typically takes 4–9 business days after dispatch. Actual
delivery times may vary depending on your destination and unforeseen
delays.

How long does express shipping take?

Express shipping typically takes 3–6 business days after dispatch and is
available for an additional fee at checkout.

How long will it take to receive my order?

Including production and shipping, most standard orders take approximately
7–14 business days from order placement, excluding weekends and public
holidays. Express delivery may be faster after dispatch.

Will I receive a tracking number?

Yes. We provide tracking information once your order has been dispatched,
allowing you to monitor your shipment.

Do you ship internationally?

Yes! We ship worldwide using trusted courier partners. Delivery availability
and transit times may vary by destination.

Can I see my jewelry before it ships?

Yes. We provide an opportunity to review your finished jewelry, and your
approval is required before packaging and dispatch.

Do you offer rush orders?

Rush service may be available for an additional fee. Please contact us before
ordering so we can confirm production capacity and whether your deadline
can be met.

Can I request delivery by a specific date?

Please contact us before placing your order. We will review the production
schedule and available shipping options and confirm the estimated timeline.
Delivery dates cannot be guaranteed unless explicitly confirmed by our team.

What should I do if my shipment is delayed?

Check your tracking information for the latest updates. If your package
appears delayed or the tracking information has not changed for an extended
period, email info@lustraaluxe.com with your order number.

Is shipping insurance available?

Optional shipping insurance may be available. Contact info@lustraaluxe.com
to confirm availability, coverage, and any additional fees.

How can I contact Lustraa Luxe about shipping?

Email info@lustraaluxe.com for help with shipping options, tracking, delivery
estimates, and rush orders. Please include your order number if your order
has already been placed.

What is your return policy?

We accept eligible return requests within 30 days of delivery. Items must be in their original
condition with the original packaging, product tag, and all accompanying paperwork and
certificates. Certain exclusions and restocking fees apply.

How long do I have to return my order?

You may request a return within 30 days of receiving your order. Please contact us at
info@lustraaluxe.com before sending your item back.

How do I start a return?

Email info@lustraaluxe.com with your order number and reason for the return. Our team will
review your request and, if approved, provide return instructions and a shipping label where
applicable.

Do you provide a return shipping label?

Yes. Lustraa Luxe provides a return shipping label for eligible and approved returns and
exchanges. Please wait for our instructions before shipping your item back.

How long does a refund take?

Once we receive and inspect your returned item and approve the refund, we will process it
within 3–7 business days. Your bank or payment provider may require additional time to display
the funds in your account.

Is there a restocking fee for returns?

Yes. A 30% restocking fee applies to eligible returns when the item has no quality issues. The
fee will be deducted from the eligible refund amount.

Can I exchange my jewelry instead of returning it?

Yes. Eligible items may be exchanged within 30 days of delivery. You may choose a
replacement item of equal or higher value. A 20% restocking fee applies to eligible exchanges
when the original item has no quality issues.

Can I exchange an item more than once?

No. Each item is eligible for one exchange only. Once an item has been exchanged, it cannot be
returned or exchanged again.

Can I return custom-made or personalized jewelry?

Custom-made, personalized, and engraved jewelry is not eligible for return or exchange under
our standard policy. If you experience a product-quality issue, please contact us so our team
can review your concern.

Are earrings eligible for returns or exchanges?

Earrings are subject to our return eligibility requirements. We do not accept returns or
exchanges based solely on personal health concerns, allergies, or sensitivities. Please review
the metal and material details before placing your order.

What if my jewelry arrives damaged, defective, or incorrect?

Please email info@lustraaluxe.com as soon as possible with your order number, a description of
the issue, and clear photos or videos. Our team will review your case and advise you on the
next steps.

What condition must my jewelry be in to qualify for a return?

The item must be in its original purchase condition, with the product tag intact, original
packaging, and all accompanying paperwork and certificates. Items showing signs of wear,
misuse, alteration, or damage may not qualify.

Can I return a ring in any size?

Our standard return and exchange policy excludes rings smaller than US size 3 or larger than
US size 9. Custom-made or personalized items are also excluded from standard returns and
exchanges. Please contact us if you have a quality concern.

Can I get store credit instead of an exchange?

Where applicable, you may request a credit note instead of a direct exchange. The credit note
reflects the eligible value of your original item after any applicable restocking fee and is valid for
45 days from the date of issue.

What if I miss the 30-day return window?

Return and exchange requests must be submitted within 30 days.

Do you offer a 1-year warranty?

Yes, Lustraa Luxe offers a 1-year limited warranty against manufacturing defects for
all made-to-order and custom-made products. We stand behind the quality of the
diamonds and jewelry pieces we sell and warrant that they are free from manufacturing
defects at the time of delivery.
If you believe your jewelry has a manufacturing defect, please contact us at
info@lustraaluxe.com for instructions on returning the item to our quality control team
for inspection.
If a covered manufacturing defect is confirmed after inspection, Lustraa Luxe will repair
or replace the item, as appropriate. Customers are responsible for all shipping
costs associated with sending the item to us and receiving it back, including
shipping for approved warranty repairs or replacements.

What is not covered under the warranty?

Our 1-year limited warranty does not cover:

● Items previously repaired, resized, or polished by someone other than Lustraa
Luxe.
● Lost or missing diamonds or other gemstones.
● Normal wear and tear resulting from regular use.
● Metal discoloration caused by exposure to chemicals, makeup, perfumes, lotions,
or other external substances.
● Damage caused by misuse, accidents, improper care, or unauthorized
alterations.

If an issue is not covered under our 1-year warranty, we will provide a repair cost
estimate for your approval before beginning any repair work. Customers are responsible
for applicable repair and shipping charges for non-covered issues.

How long does it take to repair a jewelry piece?

Repaired items are typically shipped within 7–10 business days after we receive the
item. If the item needs to be remade, the process may take up to 2 weeks.
These timeframes are estimates and may vary depending on the nature of the repair
and the availability of materials. Shipping time is additional.
Customers are responsible for shipping costs associated with sending and receiving
warranty or repair items.

How do I clean my jewelry?

We recommend cleaning your jewelry regularly to maintain its shine and brilliance. Our
Jewelry Cleaning Kit is designed to help remove dirt, oil, dust, and other residues that
can dull the appearance of your jewelry.
Our cleaning kit includes:

● A microfiber cloth for gentle polishing.
● A diamond cleaning pen for precision cleaning.
● A jewelry cleaning solution to help maintain shine.
● A brush for reaching delicate areas.

Would you like a Jewelry Cleaning Kit? Please message us at info@lustraaluxe.com,
and we will be happy to assist you with purchasing one. The kit components are not
available for individual purchase.

How do I care for my jewelry?

Here are a few ways in which you can maintain your diamond jewelry.

Regular Cleaning
Diamonds can attract dust, dirt and oils (even from our body). All of this can dull a
diamond’s brilliance. Use our Cleaning Kit for regular cleaning of your jewelry.
Safe Storage
Storing your jewelry securely will prevent it from developing scratches, chiping and
damage. Keep your diamond jewelry separate from each other while storing them at
home. This prevents scratching.
Avoid Harsh Chemicals
Harsh chemicals such as chlorine can damage the metal of your jewelry. Remove your
diamond jewelry while completing household chores, using cleaning products containing
chlorine and other harsh chemicals.
Be Mindful
Yes, diamonds are incredibly durable. However, certain activities can put your diamond
jewelry at risk of unnecessary wear and tear.
- Remove your jewelry prior to taking part in any physical activities (such as swimming,
gardening, heavy lifting, or any sports).
- Be mindful of applying lotions, perfumes, oils before wearing your jewelry as these
products can leave residues.

By following these care tips, you can ensure that your jewelry shines and sparkles like it
did when you first bought it. For more information on how to care for your jewelry, do not
hesitate to contact our customer support team.

What should I do to prevent my jewelry from tarnishing and scratching?

There are several ways you can prevent your jewelry from damage.

To prevent tarnishing:
1. Keep your jewelry dry
2. Store properly in a cool, dry place away from direct sunlight

3. Avoid harsh chemicals such as perfumes, lotions, cleaning products
4. Clean jewelry regularly with a dry cloth

To prevent scratching:
1. Avoid heavy activities such as gyming, swimming, household chores to prevent
damage
2. Regular cleaning to remove dust and particles from surface
3. Store properly, ensuring no two diamonds in a box are touching each other
4. By following these steps, you can keep your jewelry looking shiny and new for longer
while preserving its appearance.

Do you offer any engraving options for your jewelry?

Absolutely, we offer FREE engraving services on all made-to-order engagement rings
(Create Your Own Engagement Ring), pre-designed engagement rings, and
custom-made rings! A few settings may not have an option for engraving due to the
ring’s design. Engravings can be alphanumeric combinations and ideally should not
exceed a character length of 20. For ring engraving ideas and inspirations, read our
blog here.

Do you offer any customizations options for rings?

Yes, our ‘Create Your Own Ring’ feature allows you to select a setting in the metal type
and color of your choice. You can then pick the exact diamond for your ring and
complete it by selecting your ring size and adding an engraving to it. This ‘Create Your
Own Ring’ feature allows our customers to customize their ring down to the last detail.

Do you offer any customizations options for fine jewelry ?

Yes, at Lustraa luxe, we believe the sky is the limit! We want to make your shopping
experience with us as seamless and unique as possible. In our fine jewelry, we offer
‘Create Your Own Earring’ and ‘Create Your Own Pendant’ features that allow you to
choose from a range of earring and pendant designs in the metal color of your choice.
You can then explore our inventory of lab grown diamonds and choose the perfect
diamond for you!

What if my ring can’t be resized?

Some ring designs such as eternity rings and rings with a full diamond spread may not
be resize-able due to the nature of their design. In this case, a new ring will have to be
purchased.

What are my options if I don’t know my partner’s ring size?

Don’t worry, we have got you covered! There are several options if you are unsure of
your partner’s ring size:

1. Ask a close friend or family member who may know the size or be able to measure it
for you discreetly.
2. Borrow your partner’s ring and use a ruler to measure the inside diameter of the ring
in millimeters, and refer to a conversion chart to find the corresponding size.
3. Use a printable ring sizer available online to measure the ring. Make sure the ring
sizer has been printed to scale to avoid any mistakes.

Can I measure my finger to find out my ring size?

Measuring your ring size at home could not be easier! It can be done in just a few
simple steps.

1. Cut a strip of paper (about 6 inches long)
2. Wrap the strip around the base of your finger where the ring would sit
3. Mark the overlap
4. Measure length in millimeters (mm) after marking the overlap by laying the strip flat
on a surface.
5. Use the measurements to determine your ring size using a conversion chart
Refer to our ring size guide for more information

Can I use an existing ring to determine my ring size?

Measuring a ring size using an existing ring that fits you well will ensure that your new
ring will be a perfect fit too!
Choose a ring that fits your intended finger comfortably, use a ruler to measure the
inside diameter of the ring in millimeters, and refer to a conversion chart to find the
corresponding size.
Refer to our ring size guide for more information

What should I keep in mind when measuring a ring size?

Seasonal changes and time of day have an impact on your finger size. Hotter seasons
and night times tend to swell up your finger. For this reason, measure your ring size
when it feels average.

How do I choose the right size for my bracelet ?

These are the general sizes to help you find the perfect-fitted bracelet:
Small: 6 to 6.5 inches
Medium: 6.5 to 7 inches
Large: 7 to 7.5 inches
Extra Large: 7.5 to 8 inches

How do I choose the right size for my necklace?

The most common lengths for different necklace styles are:
- 16 inches for a choker
- 18 inches for a princess
- 20-24 inches for a matinee
- 24+ inches for options such as opera.
Sizes may vary based on neck size, personal preference and the intended style.
To measure the right size for you, you can either use a piece of string and wrap it
around your neck as desired and measure, or you may take an existing necklace of
preferred length and measure it.