Shipping Policy – Lustraa Luxe

Free Standard Shipping

We offer free standard shipping worldwide. Every Lustraa Luxe piece is handcrafted in our studio. Since each item is made-to-order, please allow 5–7 business days (excluding weekends) for production before your order is shipped. Custom orders may take up to 9–10 business days, depending on the complexity of the design.

Shipping Times

Shipping times vary based on the destination. Standard free shipping usually takes approximately 7–9 business days and includes a tracking number. For faster delivery, Express Shipping is available, delivering within 4–5 business days with a tracking number, at an additional charge at checkout.
Delays may occasionally occur due to factors beyond our control.

International Shipping and Duties

We ship worldwide using trusted courier partners. International customers are responsible for any customs duties, import taxes, or local charges imposed by their country. These fees are determined by local customs authorities and are outside our control.

We take care to package all orders securely and discreetly. While most international shipments are delivered without additional charges, some packages may be inspected by customs authorities. Any duties, taxes, or fees applied are the responsibility of the recipient. Shipment tracking is provided for all orders, and optional shipping insurance is available. Please contact us at info@lustraaluxe.com for assistance with shipping options.

Customer Approval Before Shipping

Once your order is complete, we will provide you with the opportunity to view the finished
product. Your approval is required before we begin the shipping process. Only after you confirm that you are satisfied with the product will we proceed with packaging and dispatching your order. This ensures that every piece meets your expectations and maintains the high standards of Lustraa Luxe.

Rush Shipping

We offer rush shipping for customers who need their orders sooner. This service can complete your order within approximately 10 business days and is available for both domestic and international customers.
To ensure your deadline can be met, please contact us before placing your order. A rush fee applies to all expedited requests. Rush orders must be shipped using the fastest available shipping method and are non-refundable.